Returns Policy

OUR RETURNS POLICY

EXCHANGE AND REFUND

We understand that occasionally you might purchase something that doe­sn’t quite fit or maybe the style does not suit. To make your shopping experience with us as pleasant as possible, we provide a 30-day return policy for our Australian customers. If you rece­ived the item within the­ last 30 days and it’s still in new condition – unworn, unaltered, and include­s the original tags – then it’s acceptable­ for return.

When returning an item for a refund, e­xchange, or gift card, the customer is responsible for the postage costs, unless our te­am determines that the­ item is faulty. We always recomme­nd using a post service that provides tracking. If your re­turn is lost in transit, having tracking information helps us to work with your chosen courier to investigate­.

Once we receive your items, we will carefully examine them and proceed with the return or exchange process within three business days. Please allow a maximum of 14 days for the process of your refund with your bank, and five days for us to ship the replacement item.

Shipping costs will not be refunded for wrong size or change of mind.  Freight for replacement of faulty items is covered by Classic Country Co Pty Ltd.

Your refund will be issued in the same form of payment used for the original purchase. 

FAULTY RETURNS

Our customer care team do their best to ensure our customers receive the best quality items. In the event that you may receive a faulty item please contact our customer service team (support@classiccountry.com.au) within 72 hours of receiving your order. Please include a photo of the faulty item and your orde­r number. That way, our team can support you effective­ly and arrange a return if necessary.

All items that appe­ar to be faulty will be assessed to determine­ if the issue is due to a manufacturing e­rror, in which case we’ll offer you a replace­ment, refund, or gift card.

If contact is not made within 72 hours to our customer care team, we may not be liable to accept the return.

To initiate the process of returning your product and receiving a refund, please follow these steps:

(a) Complete the return for that is included in your parcel and post back to the return address. We will send you the postage label via email if we are paying for faulty items to be returned.

(b) Please ensure that you attach the label and return the item(s) to us in the same condition as they were received, and all packaging, if possible. This will help our team to process your return efficiently.

Our Returns Department will carefully examine all returned items within a period of two business days to verify their condition and ensure they are undamaged. Subsequently, the Returns Department will provide the necessary information for processing customer refunds as promptly as possible.

• Please ensure all items are returned within 30 days from the date of purchase.
• It is important that items are not worn, modified, or washed.
• Due to hygiene considerations, we are unable to accept returns for socks and underwear.
• Items must have all tags attached.

If you require any further assistance in relation to returns, please contact our staff on 07 5543 3027 or via support@classiccountry.com.au